Same story as Sandi here. My computer was sending them a signal, they claimed. They had me go into Windows management, and showed me application logs that had red and yellow warnings. I didn't trust them, and ended the conversation. I then wiped my C drive clean, but the windows warnings were deeper than that. They still appeared. I called this number, which they gave me to verify it was a real place. Tried at different times, but they didn't pick up. Then they called back, saying that they had seen I had called. They then had me type something in a run box, which brought up a black window with a cursor. Again I typed something, and information came out. One line they said was my customer id for windows. They read it over the phone to prove that they knew me. It was the same number. They did know my name and address as well. Long story short, I let them access my computer, and they went straight to the same application logs, and ran a few things in a black box with a cursor. They said my windows security had expired. All of this took just a few minutes, though, and then the cursor stopped, while the guy on the phone started telling me about viruses and how I picked them up etc., how they were fixing everything, and I wouldn't even need an anti-virus program in the future. I mentioned to him that the cursor had stopped, and right away he starts moving it, not doing much. I lost them on my internet phone then, which upset them. They started communicating through notepad on my computer, until I was able to reset my phone. Anyway, eventually they hit me with the cost of their services, which they led me to believe were free. They wanted $199, and I gave them a few choice words, and disconnected my internet. Were they only interested in trying to get money out of me? I don't know. They could have been working behind the scenes for all I know. Silly me. Now I have to find out about wiping the entire hard drive clean. Beware. Oh, and the name given here by the tech was Daniel Jackson. He sounded foreign like Sandi's guy as well.
Same story as Sandi here. My computer was sending them a signal, they claimed. They had me go into Windows management, and showed me application logs that had red and yellow warnings. I didn't trust them, and ended the conversation. I then wiped my C drive clean, but the windows warnings were deeper than that. They still appeared. I called this number, which they gave me to verify it was a real place. Tried at different times, but they didn't pick up. Then they called back, saying that they had seen I had called. They then had me type something in a run box, which brought up a black window with a cursor. Again I typed something, and information came out. One line they said was my customer id for windows. They read it over the phone to prove that they knew me. It was the same number. They did know my name and address as well. Long story short, I let them access my computer, and they went straight to the same application logs, and ran a few things in a black box with a cursor. They said my windows security had expired. All of this took just a few minutes, though, and then the cursor stopped, while the guy on the phone started telling me about viruses and how I picked them up etc., how they were fixing everything, and I wouldn't even need an anti-virus program in the future. I mentioned to him that the cursor had stopped, and right away he starts moving it, not doing much. I lost them on my internet phone then, which upset them. They started communicating through notepad on my computer, until I was able to reset my phone. Anyway, eventually they hit me with the cost of their services, which they led me to believe were free. They wanted $199, and I gave them a few choice words, and disconnected my internet. Were they only interested in trying to get money out of me? I don't know. They could have been working behind the scenes for all I know. Silly me. Now I have to find out about wiping the entire hard drive clean. Beware. Oh, and the name given here by the tech was Daniel Jackson. He sounded foreign like Sandi's guy as well.
Caller: see comment
Company: see comment