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Original Comment

Allen - 12-18-2015

do not be harsh; just be matter of fact and do not add in your own praeonsl opinion.To calm a patient use phrases like:I am here to help you…What would you like me to do for you?I understand you are upset…I don’t know the answer to your question, but let me find someone who will…Can I call you back before the end of the day with an answer?Phrases to avoid:Well I don’t know what to say, but…You should have scheduled an appointment because…That isn’t my fault…Why didn’t you call sooner?You aren’t the only patient here…

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Company: Chase