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Original Comment

Lied to - 09-05-2012

Harry Wallace of Verizon called on 28.6.12 to confirm the upgrade they wanted was working. I told him how the tech destroyed a Sencore CR-161 CRT tester beyond repair and I wanted it replaced with one in the same condition as the one that was destroyed. He agreed it would be done. The lady that called for the follow-up call the next day took my information about the destruction and said someone would call on 3.7.12 to settle my claim. NO call was made! I expected as much. Obviously Harry let his tech get a thrill for several seconds, figured it was time to move to another thrill, lied to me about getting the piece replaced, assumed that if I was ignored while he was on holiday for a week I would go away and replace the piece at my expense. WRONG! I will take further action and look for another telephone service. NEVER believe anything this liar says or hire him!

Caller type: Sociopath
Caller: Harry Wallace
Company: Verizon
Number: 804-772-8085