This number is owned by Shell US. Calling back and pressing option 5 will get you an agent, but they are very unhelpful. They provided the email generalpublicinquires-us@shell.com for further correspondence. Referencing that email, the shell site lists more contact information:
http://www.shell.com/rotella/about-our-website/contact-us.html
CONSUMER QUESTIONS & COMMENTS:
This number is owned by Shell US. Calling back and pressing option 5 will get you an agent, but they are very unhelpful. They provided the email generalpublicinquires-us@shell.com for further correspondence. Referencing that email, the shell site lists more contact information:
http://www.shell.com/rotella/about-our-website/contact-us.html
CONSUMER QUESTIONS & COMMENTS:
1-800-237-8645
generalpublicenquiries-us@shell.com
Available Monday – Friday 7 a.m. – 6 p.m. CT
WHERE TO BUY:
1-800-237-8645, Option 4
Available Monday – Friday 7 a.m. – 6 p.m. CT
MY MILES MATTER BY SHELL ROTELLA:
1-800-566-8979
Email: mymilesmatter@resultsdm.com
Available Monday-Friday, 8am - 5pm CT
FEEDBACK/CLAIMS:
1-800-237-8645, Option 4
generalpublicenquiries-us@shell.com
Available Monday – Friday 7 a.m. – 6 p.m. CT
PHONE NUMBERS FOR REFERENCE:
B2C/Consumer
Phone: 1-877-536-6324
Fax: 713-217-3310 (orders); 713-423-0708 (inquiries)
Email: lubesorders-us@shell.com ; inquiries-us@shell.com
B2B / Transport & Industry
Phone: 1-800-332-6457
Fax: 877-536-7714 (orders); 877-536-7859 (inquiries)
Email: lubricantsorders-us@shell.com ; lubricantsinquiries-us@shell.com
Retail / Hypermarket
Phone: 1-877-536-8029
Fax: 877-536-7604 (orders); 877-536-7708 (inquiries)
Email: shelllubricantsorders-us@shell.com ; shelllubricantsinquiries-us@shell.com
Distributor
Phone: 1-877-536-8073
Fax: 877-536-7605 (orders); 877-536-7713 (inquiries)
Email: distributororders-us@shell.com ; distributorinquiries-us@shell.com
General Public (End consumer)
Phone: 800-237-8645
Email: generalpublicenquiries-us@shell.com
TECHNICAL INFORMATION & QUESTIONS:
Shell-Branded Products:
1-800-237-8645, Option 3, then Option 1
shelltechnical-us@shell.com
Available Monday - Thursday 7 a.m. – 5 p.m., Friday 8 a.m. – 4 p.m. CT
MATERIAL SAFETY DATA SHEETS (MSDS) or TECHNICAL DATA SHEETS (TDS):
http://www.epc.shell.com/default.asp?Countryid=US
Caller type: Telemarketer
Company: Shell
Number: 713-276-2020
Reply